POLICIES
shipping
we offer worldwide shipping from germany. all prices are listed in EUR (€).
estimated delivery times
- germany: 2–5 business days
- europe: 4–10 business days
-worldwide: 7–21 business days
please note that these are estimated timeframes and may vary depending on the destination and local postal services.
import duties & taxes
shipping prices do not include local import taxes, which may apply to orders delivered outside the European Union. These costs are not covered by the brand and must be paid by the recipient upon delivery. we do not have control over these charges and cannot provide an estimate, as customs policies vary by country.
if a parcel is refused due to unpaid duties or taxes, the customer is responsible for all related charges, including:
– original shipping fees
– return shipping costs
– customs duties
– handling fees
returns
all sales are final. we do not accept returns or exchanges, as each piece is handmade and one-of-a-kind.
please review all product details carefully before placing your order. if you have any concerns or questions before purchasing, feel free to contact us - we’re happy to help.
repair service
we offer a free repair service for all original gioia bags—because we believe in making things that last. if your bag needs a fix (like a broken strap, loose stitching, or general wear), we’re happy to help.
here’s how it works:
– send us photos and a short description
– you cover shipping to us
– we repair it for free and send it back at no cost
repairs are limited to restoring the original function of the bag. we don’t offer redesigns or alterations. we stand by our work - because every piece deserves to be worn, loved, and repaired.